Get Started

To conform to current guidelines Home Care Advantage has modified its intake and start of the care process to meet the needs of a hospital to home discharge or the need for immediate care.  

Step One:
Complete the online form or call us at (203) 744-8380 to schedule a free in-home assessment.
During the assessment meeting, we will ask various questions to gather information on your loved one that will help us meet their care needs. Home Care Advantage takes this client fact-finding process seriously and helps to develop a profile of your loved one’s care needs. It enables us to understand their likes and dislikes, discuss their needs for personal care, and determine if hands-on or stand-by assistance is required. We review any dietary restrictions, if applicable, medication reminders, management, etc. We will answer your questions about home care services, our model, our caregiver selection process, client weekly billing and invoicing, and submitting claims on behalf of our clients to their long-term care insurance, etc.

Step Two:
This step in our process allows for preparing an individualized care plan and selecting a caregiver.
Based on the information gathered, our care manager will develop an individualized care plan along with the duties and responsibilities of the caregiver, including a caregiver work schedule that meets your loved one’s needs. The care plan guides the caregiver’s selection and responsibilities of the client’s case. This care plan is submitted to Long Term Care Insurance if applicable for your loved one. The care plan is modified as the client needs change. 

Step Three:
The final step in this process is the start of care and continuous communication.
The assigned care manager will be the point person to respond to questions/concerns for all parties on the Care Team, which includes the client/family and caregiver. This third step involves scheduling a meet-and-greet orientation with the caregiver, you, and your loved one. This time allows you and your family to meet the carefully selected caregiver, where each party can ask questions, understand your loved one’s established daily routine, and how they like things done in their home. This essential step allows for an in-depth discussion of the caregiver’s role and responsibilities to the client and agency.

While care focuses on your loved one, the family benefits by being updated on caregiver observations and concerns, our caregivers must keep client-specific daily notes on their time and activities sheet. This sheet is a legal document and requires the signature of your loved one weekly, and the caregiver is responsible for submitting this document to the office weekly.